123-Reg deletes VPS data..
It’s not quite the hoax that other sites reported on a few days ago, but it seems that things went a bit wrong over the weekend for 123-Reg. As The Register calls it, a true TITSUP (Total Inability To Support Usual Performance) error has taken a number of 123-Reg’s VPS (Virtual Private Server) customers offline.
On a status update page, 123-Reg have yet to state the exact error that has caused this particular issue, however they are currently underway with disaster recovery efforts to restore customer data and services.
In a post to twitter by what is believed to be a customer, an email from 123-Reg appears to say that the cause of the problems stems from an automated script designed to verify the number of Virtual Private Servers. This returned an erroneous output which resulted in the VPS being deleted.
Due to the amount of downtime expected (currently at over 54 hours for some customers) and the potential for data loss, 123-Reg has asked customers to recover from their own backups whilst their own recovery is under way.
Some customers may be experiencing issues. Our teams are working to resolve and a further update will be provided: https://t.co/37s8eWkhJ7
— 123-reg (@123reg) April 16, 2016
It’s been a bad few days for 123-Reg and it would seem that some customers are likely to have reservations in future dealings with them. They are doing their best to get things back up and running but it remains a mystery about the actual script and if anything had been changed which could have caused the wrong result. Data loss is never a good thing, so hears hoping they can get everything back to normal.